Terms of Service

Last updated: October 8, 2026

DukaanKit is a software service operated by Arsalan Ahmed, an individual trading as DukaanKit, Bengaluru, Karnataka, India ("we", "us"). These terms apply to dukaankit.in and every DukaanKit app: the POS (Windows, Mac, Android), the back-office at admin.dukaankit.in, and DukaanKit CRM at crm.dukaankit.in. By creating an account or using the apps you agree to them.

1. The service

DukaanKit provides business software: billing and point of sale, stock, staff, reports, a CRM for sales teams, and free browser tools. It is delivered online; there is no physical product and nothing is shipped. Access starts as soon as your account is created or your payment is confirmed.

2. Your account

You must give correct details and keep your password and PINs private. You are responsible for what happens under your account and your staff logins.
You must be 18 or older and entitled to run the business you sign up for. Staff under 18 may be added only with their parent's or guardian's verifiable consent.
Do not use DukaanKit for anything illegal, to send spam, or to try to break or overload the service.

3. Plans and payment

Every account can start on the Free plan. Paid plans and their prices are shown on dukaankit.in (for example POS pricing). The price shown is the full amount you pay; no extra tax is added on top.
Paid plans are subscriptions billed in advance through our payment partner Razorpay (UPI, cards, net banking). A subscription renews automatically each billing period until you cancel it.
Auto-pay is set up as a UPI Autopay or card e-mandate through Razorpay. Before each automatic charge you will get a pre-debit notification from Razorpay or your bank at least 24 hours in advance. You can stop auto-pay by contacting us, from your plan page where that option is shown, or directly in your UPI app or with your bank. Charges above ₹15,000 may need your approval each time, as RBI rules require.
If a renewal payment fails, we may move the account to the Free plan's limits until payment is made. Your data is not deleted because of a failed payment.
We may change prices with at least 30 days' notice by email or in the app; the new price applies from your next renewal.

4. Cancellation and refunds

You can cancel at any time. See the Refund & Cancellation Policy for exactly how and what is refunded.

5. Your data

The business data you enter (menu, bills, leads, staff, etc.) belongs to you. We process it only to run the service, as described in the Privacy Policy. You can ask for a copy or for deletion by contacting us.

6. Data you keep about other people

When you enter personal data about your customers, staff, suppliers or leads, you are the data fiduciary for it. DukaanKit processes it only on your behalf and only to provide the service.
You confirm that you have told those people what you record and why, and that you have any consent the law needs (for example a parent's consent for staff under 18).
We will: keep it confidential; let only people who need it for support see it (and log every such visit); protect it as described in the Privacy Policy; use only the providers listed there; tell you without delay if a breach affects it and help you inform the people concerned; and help you answer requests from those people.
When your account ends, we delete this data as set out in the Privacy Policy, after giving you the chance to export it.

7. Availability

We work to keep DukaanKit available and the POS keeps billing offline when the internet is down, but we do not promise the service will be uninterrupted or error-free. Keep your own copies of anything critical (for example printed or exported bills).

8. Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost profit or lost business.

9. Suspension

We may pause an account that breaks these terms or puts other customers at risk, after telling you why wherever possible.

10. Law

These terms are governed by the laws of India; courts in Bengaluru, Karnataka have jurisdiction.

11. Contact and complaints

Email [email protected] or WhatsApp +91 99165 16507. Complaints go to our Grievance Officer, Arsalan Ahmed, as listed in Privacy Policy section 12. We acknowledge complaints within 48 hours and resolve them within one month.

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